Return Policy
Our commitment to customer satisfaction and sustainable practices
Last Updated: November 10, 2025
1. Our Commitment to You
At Quefoshoreo, we're committed to providing high-quality, sustainable window treatments that enhance your living space while minimizing environmental impact. We understand that sometimes products may not meet your expectations, which is why we have developed a fair and sustainable return policy.
Our policy reflects our dual commitment to customer satisfaction and environmental responsibility. We aim to minimize waste while ensuring you receive the perfect eco-friendly window treatments for your home.
2. Return Eligibility
Ready-Made Products
For our ready-made sustainable window treatments, including standard-sized curtains, blinds, and accessories, you may return them within 30 days of delivery if they are:
- Unused and in their original condition
- In their original packaging
- Accompanied by proof of purchase
- Not marked as final sale or clearance items
Custom-Made Products
Due to their bespoke nature, custom-made window treatments are generally non-returnable except in cases of manufacturing defects or significant deviation from specifications. Custom products include:
- Made-to-measure curtains and blinds
- Fabrics cut to custom lengths
- Products with customer-specified designs or color combinations
- Products that have been altered or customized after manufacture
If you believe your custom product has a manufacturing defect, please contact us within 14 days of delivery.
Fabric Samples
Fabric samples are non-returnable items. They are provided to help you make informed decisions about your window treatments and are yours to keep.
3. Return Process
If you wish to return a product, please follow these steps:
Contact Us
Email us at info@quefoshoreo.world or call +44 20 7288 9643 to inform us of your intention to return an item. Please have your order number ready and explain the reason for the return.
Receive Return Authorization
We will provide you with a Return Authorization Number (RA#) and specific instructions for returning your item. Returns without an RA# may not be processed.
Package Your Return
Carefully repackage the item in its original packaging if possible. Include your RA# and order information. Ensure the product is well-protected for transit to prevent damage.
Ship Your Return
Send your return to our address using a tracked shipping method. We recommend taking photos of the packaged item before shipping as evidence of its condition.
Refund Processing
Once we receive and inspect your return, we will process your refund. This typically takes 5-10 business days, depending on your payment method and financial institution.
4. Refunds and Exchanges
4.1 Refund Options
Refunds will be issued to the original payment method used for the purchase. The refund will include:
- The cost of the returned product
- Any applicable taxes on that product
Shipping and handling charges are non-refundable unless the return is due to our error.
4.2 Exchanges
If you would prefer an exchange rather than a refund, we are happy to accommodate when possible. Please note:
- The replacement item must be of equal or greater value (you will be charged the difference if greater)
- Availability of the desired replacement cannot be guaranteed
- Additional shipping charges may apply for the replacement item
To request an exchange, please follow the same initial steps as for a return and specify that you would prefer an exchange when contacting our customer service team.
4.3 Refund Timeline
You ship your return with tracking information
We receive your return at our warehouse
Quality control team inspects your return
Refund is processed to your original payment method
Refund appears in your account (timing depends on your financial institution)
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. For claims of damage or defects, we may require:
- Photographs of the damage or defect
- A detailed description of the issue
- The original order number and date of purchase
For items damaged during shipping, please retain all original packaging materials for inspection by the shipping carrier if needed.
We will either replace the defective item at no additional cost or provide a full refund, including original shipping charges.
6. Our Sustainable Approach to Returns
As part of our commitment to environmental sustainability, we strive to minimize waste from returns. Returned items are handled in the following ways, depending on their condition:
- Items in perfect condition are reintroduced into our inventory
- Items with minor imperfections may be offered as seconds at a reduced price
- Fabrics with damage may be repurposed for samples or recycled
- Custom items that cannot be resold may be donated to local community projects or sustainable initiatives
By shopping with us, you are supporting these sustainable practices and helping reduce waste in the home furnishings industry.
7. Changes to This Return Policy
We may update this Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The date of the latest revision will appear at the top of the policy, and the revised policy will apply to all purchases made after the revision date. For orders placed prior to a policy update, the policy in effect at the time of purchase will apply.
Need Help with a Return?
Our customer service team is here to assist you with any questions or concerns about returns or exchanges.
info@quefoshoreo.world
+44 20 7288 9643
Quefoshoreo
Returns Department
42 Camden Passage
Islington, London N1 8EF
United Kingdom